Prepaid amounts for monthly sessions or unused sessions are non-refundable.
Slots are dedicated to your child and cannot be reused

A 24-hour cancellation notice is required for scheduled sessions.
Session forfeited if no-show( within 10 minutes of scheduled session) or late cancellation within the 24-hour period.
If a scheduled session needs to be canceled by Ms. Joy, it will be rescheduled on a Friday within the current cycle of the original canceled session. 

Reading Support Commitment Plan (RSCP) is available for a Semester (6 months) or School year (10 months).

No-shows forfeit sessions; no makeup for late cancellations without notice.
Missed time will not be made up; extra time may be added if possible.
Makeup sessions are granted for emergencies based on plan type.

• Schedule adjustments made for holidays and summer break.
• Paused Sessions available for short-term interruptions ( holidays, emergencies, unexpected life events) with renewal extensions of up to three weeks.

During holiday periods and summer break, schedule changes are reviewed with each family and arranged in advance. The summer tutoring schedule will be confirmed with individual families before the end of May or June each year.

• While the agreed number of sessions per month is required, Flexible modifications are allowed to accommodate changing circumstances.
• In special circumstances, session reductions are accepted; however, unused fixed slots affect scheduling. 
• Time is a critical factor in providing effective support. The limited availability of slots necessitates adherence to agreed monthly scheduled slots to optimize support for all students.

• Tuition payments are billed on the 1st of each month via email invoices.
• Payments are accepted through PayPal, Zelle, or Stripe on a monthly basis.
• Encouraged communication for parental concerns; longer meetings may require scheduling.
• Standard fees apply for scheduled meetings exceeding 15 minutes.
  Chronically late payment will be subject to loss of session slots.

Clear communication is essential for our tutoring sessions to be successful. I mainly communicate through WhatsApp (Please ensure notifications are enabled) for quick exchanges and via email for more formal discussions. Parents are encouraged to text or briefly call if they have any concerns about their child's reading instruction.